In Kyoto Prefecture, it is compulsory to purchase bicycle insurance. At our company, all participants will be required to take out the bicycle insurance outlined below. The insurance premium is included in the participation fee. Please fill out the insurance application form on the day of participation.

Please see the cancelation fee below.

Cancel 7-4days before the tour	We will charge 30% of the tour
Cancel 3-1days(until 18:00) before the tour	Cancel 3-1days(until 18:00) before the tour We will charge 50% of the tour
Cancel after the above	Cancel after the above We will charge 100% of the tour

If we have to cancel the tour on the day we can’t refund transport fee. Sorry.
※If you wish to cancel in the event of rain on your participation date, please contact us at least 2 days in advance and we will accept the cancellation free of charge. Please note that cancellations made 2 days in advance or later will incur a cancellation fee even if the weather is rainy.
※Cycling will be held even in rainy weather. However, if there is a danger of danger such as a typhoon, cycling may be canceled. If the cycling is canceled, we will contact you by 6:00 p.m. the day before.

Q&A about cancellations

Q.The weather forecast for the day of participation is rain. Can I cancel my participation?

If the weather forecast for your participation date is rain, we will accept cancellations free of charge up to 2 days before your participation date. Please note that cancellations made less than 2 days in advance will incur a cancellation fee set by our company. If you wish to cancel, please be sure to contact us.

Q.Can I cycle even in the rain?

Cycling is possible if you bring your raincoat. However, please note that we may ask you to cancel if we judge it dangerous, such as a typhoon. Please be assured that there will be no cancellation fee for cancellations made at our discretion.

Q.What should I do if it rains while I’m cycling?

Please check the weather forecast for the week and decide whether to participate or not in advance, or prepare for rain by bringing a raincoat. If you cancel on the day of participation, a 100% cancellation fee will be charged. Thank you for your understanding.

Q.If the cycling trip is cancelled due to a typhoon or other reason, will I be contacted?

If there is a risk of danger, such as a typhoon, cycling may be canceled. In the event of cancellation, we will contact customers by 6pm the day before.

Q.How will cancellations be handled if the number of participants decreases?

If the number of participants decreases, we will reduce the credit card payment amount.

★Children between 2 and 15 years old must be accompanied by a parent or guardian. Children under 18 years old must have parental consent.
★Please cooperate by wearing a helmet when riding a bicycle.

Matters that will result in refusal of participation

• If the person is found to be under the influence of alcohol or alcohol, or if the business operator determines that it is difficult to safely ride the bicycle.
• In addition, when the business operator deems it inappropriate.

Prohibited acts

• Letting someone other than the user use the bicycle.
• Using a bicycle in disregard of traffic rules.
• Acts that obstruct the passage of pedestrians, etc.
• Modification, removal, or change of bicycle structure, equipment, accessories, etc.
• Other acts that violate laws or public order and morals.

Notes

• When returning your bicycle, please return it in the same condition as when you received it, excluding wear and tear from normal use. If all or part of the bicycle, including its accessories, is damaged, lost, or stolen, you will be responsible for all costs required to restore the bicycle to its original condition, including repair and replacement costs.
• If a user causes damage to a third party or business operator while using a bicycle, the user shall be responsible for compensating for the damage. However, this excludes cases due to reasons not attributable to the user.

Regarding safe bicycle use

• In principle, bicycles should ride on the road, with sidewalks being the exception. Where there is a distinction between the road and the sidewalk, bicycles should generally ride on the road.
• You must drive on the left side of the road. Driving on the right side of the road is prohibited.
• Pedestrians have the right of way on the sidewalk, so ride slowly on the side closest to the road. When riding on the sidewalk, ride slowly so that you can stop immediately on the side closest to the road, and do not obstruct pedestrians. If you do obstruct pedestrians, stop temporarily, get off your bicycle, and push it while walking.
• Children must wear helmets (obligation to make efforts) When children under the age of 12 ride bicycles, they must make every effort to have them wear a helmet.