FAQs
About bicycles
Q.What kind of bicycle is a tandem bicycle?
It is a two-seater bicycle with two seats and two pedals on one bicycle.
Q.What size is a tandem bike?
Total length is approximately 205 cm, height is approximately 108 cm, tire size is 20 inches, saddle height is 73 to 93 cm (from the ground to the top of the saddle), and weight is approximately 25 kg.
Q.Can beginners ride a tandem bicycle?
If you can ride a regular bicycle, I think you will be able to ride it without any problems.
The handling is a little different compared to a regular bicycle, but you’ll get used to it quickly.
Q.Does the bike have a gear shift?
All bicycles have gear shifters.
Q.Do you have electric bicycles?
Sorry, we do not have any electric bikes.
Q.Can you adjust the height of my bicycle saddle?
Yes. We will adjust the saddle height to suit you. We will also teach you how to adjust the saddle height, so you can adjust the height yourself while cycling.
Q.Do two people need to pedal a bike?
It is not necessary for two people to pedal a bicycle. It can move forward even if only one person pedals. The bicycle will move forward as long as either the person in front or the person behind is pedaling. When one person is pedaling the bicycle, the other bicycle’s pedals will not turn on their own.
Q.Is there a weight limit?
Anyone weighing 85kg or less can participate.
Q.What is the minimum height required to ride?
Tandem bicycles must be over 120cm, and regular bicycles must be over 130cm.
Q.What is the minimum age for someone to ride in front of a tandem bicycle?
For safety reasons, tandem bicycle drivers (the person riding in front) must be 16 years of age or older.
Q. What size person would use a child bicycle seat?
Height must be between 80cm and 115cm. Weight must be under 22kg.
Q.Can I carry luggage on the bicycle?
Tandem bicycles have a front basket, so you can carry a small amount of luggage.
Our Facilities・Cycling Courses
Q.Are there toilets within the facility or cycling course?
There are toilets and washrooms within our facility. There are also toilets on the cycling course.
Q.Do you have shower facilities?
We apologize, but our facility does not have shower facilities.
Q.Is there a parking lot?
Our company has a free parking lot, so please use it. Low-profile cars and large cars may not be able to enter our parking lot, so we will guide you to a nearby paid parking lot. Also, if our parking lot is full, we will guide you to a nearby paid parking lot. The cost of the paid parking lot must be borne by the customer. Thank you for your understanding.
Q.What is the cycling course like?
Tandem bicycles are a little more difficult to steer than regular bicycles and tend to wobble. For that reason, roads with heavy traffic, crowded roads, narrow roads, and poor visibility are not very suitable for tandem bicycles. We suggest routes that avoid such roads as much as possible and allow you to ride safely. The above are merely our suggestions. You can also freely set your own course.
Q.Are there any convenience stores near your facility?
Yes, there is a convenience store (Lawson) near our facility.
Q.I’m not confident about my physical strength. Will I be okay?
The course is set with many flat roads, so I don’t think you need to worry too much. Also, each group will be free to cycle around the course, so please enjoy cycling at your own pace.
Q.Will a guide accompany me?
No, there is no guide. We will give you a map of our recommended cycling route. Please feel free to act in your group.
Q.Can I practice before going out on the course?
Of course you can practice. Our staff will provide safety and bicycle operation instructions, so please practice before heading out on the course.
Q.How long can we rent the bicycle?
The total time required is 2 hours. Approximately 30 minutes of that time will be spent on reception, safety explanations, operating instructions, and practice, so the actual time you can cycle is approximately 1 hour and 30 minutes.
Q.What should I do if I get lost?
Please contact us first. If you have a mobile phone, you can probably use the map navigation function to find us. Let’s solve the problem together.
Q.What happens if I don’t get back in time?
Please contact us first. Please note that additional charges may be incurred depending on the delay time, so please return as soon as possible.
Q.Can you keep my valuables and luggage?
Yes. We will store your valuables and luggage free of charge.
About insurance, breakdowns, accidents, and theft
Q.Do I need to purchase bicycle insurance?
In Kyoto Prefecture, it is compulsory to purchase bicycle insurance. At our company, all participants will be required to take out the bicycle insurance outlined below. The insurance premium is included in the participation fee. Please fill out the insurance application form on the day of participation.
[Insurance details]
Insurance company: Aioi Nissay Dowa Insurance
Scope of insurance:
Property insurance coverage (maximum)
Death benefit: 3 million yen
Liability: 100 million yen
Q.What should I do if I have an accident while cycling?
① Report the accident to the police (also call 119 if there are any injuries) ② Contact our company (0771-20-1116). Please tell us the location of the accident, the cause, the circumstances of the accident, etc. If necessary, please take measures as stipulated by law, such as contacting the police. Please handle accidents yourself. Please drive safely.
Q.What should I do if my bicycle breaks down while I’m riding?
Please contact us. If the breakdown (including flat tires) is caused intentionally or accidentally by the customer, we will charge you the full cost of restoring the item to its original condition. Thank you for your understanding.
Q.What should I do if my bike is stolen?
Please contact us. If your bicycle is stolen, we apologize for the inconvenience, but you will have to pay for it. Thank you for your understanding.
About booking and payments
Q.Do I need to book in advance?
Yes, we require you to make a reservation in advance.
Q.Can I just walk in and participate in cycling on the day?
We apologize, but basically we only accept reservations in advance. However, depending on the situation on the day, we may be able to accommodate you, so please contact us first.
Q.How can I pay the fee?
Please make advance payment by credit card. Please make a reservation online from our website and pay by credit card.
About rental
Q.Do you have helmet rentals?
Yes, we do. Rental is free for children under 12 years old. Children over 13 years old can rent helmets for 300 yen each. It is also possible to bring your own helmet.
Q.What items can you rent?
We rent the following items for a fee. We have shoes for 300 yen, gloves for 300 yen, backpacks for 800 yen, waist bags for 500 yen, and helmets for 300 yen. We do not rent clothing or raincoats.
Q.Do I need to pay for rental in advance?
No. Please pay the rental fee on the day of your participation.
Q.Do I need to make a reservation for rental items?
No, it is not necessary. Please let the staff know which rental items you would like to rent on the day of your participation.
About weather/cancellation
Q.The weather forecast for the day of participation is rain. Can I cancel my participation?
If the weather forecast for your participation date is rain, we will accept cancellations free of charge up to 2 days before your participation date. Please note that cancellations made less than 2 days in advance will incur a cancellation fee set by our company. If you wish to cancel, please be sure to contact us.
Q.Can I cycle even in the rain?
Cycling is possible if you bring your raincoat. However, please note that we may ask you to cancel if we judge it dangerous, such as a typhoon. Please be assured that there will be no cancellation fee for cancellations made at our discretion.
Q.What should I do if it rains while I’m cycling?
Please check the weather forecast for the week and decide whether to participate or not in advance, or prepare for rain by bringing a raincoat. If you cancel on the day of participation, a 100% cancellation fee will be charged. Thank you for your understanding.
Q.If the cycling trip is cancelled due to a typhoon or other reason, will I be contacted?
If there is a risk of danger, such as a typhoon, cycling may be canceled. In the event of cancellation, we will contact customers by 6pm the day before.
Q.How will cancellations be handled if the number of participants decreases?
If the number of participants decreases, we will reduce the credit card payment amount.
Others
Q.Can I have any fun experiences other than cycling?
Yes, we also offer rafting tours. Please come and join us for rafting. https://ki-la.com/en/
Q.What kind of city is Kameoka City, Kyoto Prefecture?
The city has a population of about 90,000 and has a good balance between urban and rural areas. It is famous for Mitsuhide Akechi building Tanba Kameyama Castle and the castle town at the end of the Sengoku period. Tourism industries include the Hozugawa River Cruise, the Trolley Train, and Yunohana Onsen. In recent years, activities such as rafting, paragliding, and horseback riding have also become popular. In 2020, the Sanga Stadium opened near Kameoka Station, and sports such as soccer and rugby have also become popular. We also recommend cycling in addition to the above activities. Kameoka City has also attracted attention as the first city in Japan to establish a “ban on the distribution of plastic shopping bags” on January 1, 2021. When you come to Kameoka, please don’t forget to bring your own bag.
